{"id":30,"date":"2024-02-22T09:57:21","date_gmt":"2024-02-22T09:57:21","guid":{"rendered":"https:\/\/gsjordandev.wpenginepowered.com\/?page_id=12"},"modified":"2024-06-13T13:05:17","modified_gmt":"2024-06-13T13:05:17","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/eshopgs.com\/jo\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<p><strong>RETURN POLICY<\/strong><\/p>\n<p>Eshopgs is committed to providing our customers with the utmost satisfaction. Should you wish to exchange an item purchased online, we offer several convenient options:<\/p>\n<ul>\n<li>In-Store Exchange:\u00a0Visit any of our GS stores or mono-brand stores in Amman for a quick and efficient exchange.<\/li>\n<li>Dedicated Online Exchange Process: Initiate an online exchange request by contacting our dedicated customer service team at <a href=\"https:\/\/wa.me\/962793120120\" target=\"_blank\" rel=\"noopener\">+962 7 93 120 12<\/a>0. Our agents will guide you through the process and answer any questions you may have.<\/li>\n<\/ul>\n<p><strong>OUR POLICY<\/strong><\/p>\n<ul>\n<li>If you wish to process your request through delivery a shipping fee of 5 JOD will be applied to each online exchange request.<\/li>\n<li>To minimize order processing complexity,\u00a0only two online exchange requests per order are accepted.<\/li>\n<li>All items returned for exchange must be in their original purchase condition,\u00a0with original tags attached.\n<ul>\n<li>Full-price and Sale\/Promotional Merchandise:\u00a0Eligible for exchange within 18 days of purchase.<\/li>\n<li>Only full-price items are cash refundable.<\/li>\n<\/ul>\n<\/li>\n<li>Certain categories of items, including underwear, swimwear, and bikini bottoms, are not eligible for exchange.<\/li>\n<li>For footwear items and to maintain hygiene and ensure product quality,\u00a0please try them on a carpeted surface before wear.\u00a0Items exhibiting signs of wear or damage are not eligible for exchange.<\/li>\n<li>Stock Availability:\u00a0Exchanges are subject to the availability of the desired size and style in our inventory.<\/li>\n<li>Gift Purchases:\u00a0Gift purchases can only be exchanged and cannot be refunded.<\/li>\n<li>Items cannot be exchanged with gift cards.<\/li>\n<\/ul>\n<p>We are confident that these flexible exchange options will meet your needs. Should you require further assistance or have any questions, please do not hesitate to contact our customer service team. We are always happy to help.<\/p>\n<p><strong>REFUNDS<\/strong><\/p>\n<p>Eshopgs offers in-store refunds for online purchases. To initiate a refund, please visit any of our authorized GS stores. <span style=\"color: #a30000;\"><a style=\"color: #a30000;\" href=\"https:\/\/eshopgs.com\/jo\/find-gs-stores\/\"><u>You can find our stores locations here<\/u><\/a><\/span><\/p>\n<p>Please bring the following when requesting a refund:<\/p>\n<ul>\n<li>The item(s) in their original purchase condition with original tags attached<\/li>\n<li>Your original invoice or e-invoice<\/li>\n<li>valid ID card<\/li>\n<li>The credit card used for the purchase (if applicable)<\/li>\n<\/ul>\n<p><strong>REFUND ELIGIBILITY CRITERIA:<\/strong><\/p>\n<ul>\n<li>Items purchased at full price<\/li>\n<li>Items returned within 10 days of purchase<\/li>\n<li>Items unworn,\u00a0unwashed,\u00a0and unaltered<\/li>\n<li>All shoes must not exhibit signs of wear and must have been tried on a carpeted surface<\/li>\n<\/ul>\n<p>Refunds will be issued at the purchase price,\u00a0excluding any delivery charges.<\/p>\n<p>The name on the ID card and credit card used for the purchase must match the customer&#8217;s name on the receipt.<\/p>\n<p>Gift purchases cannot be refunded and can only be exchanged.<\/p>\n<p><strong>REFUND EXCLUSIONS<\/strong><\/p>\n<ul>\n<li>Items purchased on sale are not eligible for refund.<\/li>\n<li>Underwear, swimwear, and bikini bottoms are not eligible for a refund.<\/li>\n<li>Items that do not comply with this policy.<\/li>\n<\/ul>\n<p>We encourage you to visit our in-store locations for a convenient and efficient refund process. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.<\/p>\n<p><strong>DEFECTED ITEMS<\/strong><\/p>\n<ul>\n<li>If an item arrives damaged or develops a manufacturing defect upon receipt, it is considered faulty. Normal wear and tear do not constitute a defect.<\/li>\n<li>For faulty items received,\u00a0follow our standard refund procedure within 10 days of purchase by returning them to any GS point of sale.<\/li>\n<li>We may offer repair upon your approval.\u00a0If unavailable or impossible,\u00a0we will replace the item with the same product (if available) or provide a full refund as per standard terms.<\/li>\n<li>You can exchange faulty items for another product at any GS point of sale instead of requesting a refund.<\/li>\n<\/ul>\n<p><strong>REPEATED RETURNS<\/strong><\/p>\n<p>While we offer a generous return policy for your convenience,\u00a0we do monitor return history.\u00a0Excessive returns may be flagged and,\u00a0at our discretion,\u00a0could lead to refusal or account closure.<\/p>\n<p><strong>COLORS<\/strong><\/p>\n<p>We strive to accurately represent product colors on our website.\u00a0However,\u00a0due to monitor variations,\u00a0exact color matches cannot be guaranteed.<\/p>\n<p>The color variance between life and screen is not considered a faulty good<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY Eshopgs is committed to providing our customers with the utmost satisfaction. Should you wish to exchange an item<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":0,"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"wp:attachment":[{"href":"https:\/\/eshopgs.com\/jo\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}