PRIVACY AND COOKIES POLICY

Effective Date: December 13, 2023

We are INTERNATIONAL FASHION DEVELOPMENT AND MARKETING CO (IFD&Mco). In this policy, all mentions of “GS”, “eshopgs”, “our”, “us”, or “we” pertain to “IFD&Mco,” and apply to all divisions, subsidiaries, and affiliate-operated websites.

The term “our services”, “site”, “website”, and “platform”, refers to GS websites, mobile and tablet applications, our pages on third-party social media platforms such as Instagram, Facebook, X, and any other websites or apps we own or run from time to time.

If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, and “yours” in this policy.

Respecting your privacy is a priority for us, and we aim to be transparent and fair in how we collect and use your personal information. This privacy policy outlines what you can expect when we gather and utilize information about you. We try to make this policy easily navigable, allowing you to locate relevant information concerning our interaction with you.

Our services that are run by other businesses or organizations that we link to and from are not covered by this privacy statement, and eshopGS.com/jo is not liable for any personal information you provide to outside parties through our website. Before providing your information, please make sure you have read the privacy policies of these other businesses or organizations.

We are committed to enhancing the information we provide to our customers and contacts. If you have any feedback on this privacy notice, please don’t hesitate to contact us at e-care@eshopgs.com

Please read this Privacy Policy carefully before using our services.

THIS POLICY IS APPLICABLE TO:

  1. Visitors accessing our website, including those casually browsing or making one-time product purchases even as guest users.
  2. Customers who have enrolled in our services for continuous use or registered their information.
  3. Individuals reaching out to us by any means with inquiries, including engaging with us on social media.

INFORMATION WE COLLECT

We collect the following types of information:

  • Personal information: This is information that can be used to identify you as an individual, such as your name, email address, mailing address, phone number, gender, date of birth, Personal Shopping preferences, and payment information.
  • Non-personal information: This is information that cannot be used to identify you as an individual, such as your IP address, location, browser type, device type, operating system, and browsing activity.
  • Information about your interactions with our services: This includes information about the products you view and purchase, the content you access, the search terms you entered, and the dates and times of your visits.
  • Information from third parties: such as couriers and payment providers.
  • Information from third-party sources: We may collect information about you from third-party sources, such as social media platforms.
  • Transactional data: Such as orders you placed, products you bought, the date and time of the order, orders you decided not to complete, items you put in your bag and then discarded, preferences you’ve told us, and requests for back-in-stock items.

HOW WE COLLECT INFORMATION

We collect information from you in the following ways:

  • When you create an account: We collect personal information from you when you create an account on our website.
  • When you make a purchase: We collect personal information and payment information from you when you make a purchase.
  • When you use our services: We collect non-personal information about your use of our services, including your IP address, browser type, operating system, and browsing activity.
  • From cookies: We use cookies and other tracking technologies to collect information about your browsing activity.
  • When you contact us on the website or through any digital platform we manage, including our social media.

HOW WE USE INFORMATION

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Send you promotional materials and information about our products and services
  • Respond to your inquiries and requests
  • Improve Our services and personalize your experience
  • Analyze how Our services are used
  • Comply with applicable laws and regulations

WITH WHO WE SHARE YOUR INFORMATION

We may share the information we collect with third-party service providers who help us operate our services, such as payment processors, shipping companies, and marketing companies.

We can share your information with other HSTco companies and subsidiaries , who may use it for their own business objectives as specified in their privacy policies. In order to source the right products and services in the future and make better product recommendations, these goals may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics, research, and analytics, more effective marketing campaign targeting, the creation of inspiring content and editorial features, the development of new products and services. You specifically consent to such usage. It will also be used to deliver more customized marketing via phone, mail, email, SMS, or any other (electronic or otherwise).

We could occasionally ask our third-party business partners for information about you or to gather personal data on our behalf. Additionally, in order to give you the goods, services, or information you want or to show you interest-based advertisements, we might match or exchange your data with unaffiliated third-party business partners. Your information might be shared with one or more of the following organizations:

  • Data processing firms, mailing houses, and other external vendors that perform services for our Group
  • Ad-serving companies and other advertising and marketing intermediaries and services
  • Credit reference or fraud prevention agencies, might retain a record of that data
  • Universities, research and development organizations, and research students
  • IT companies who support our website
  • Government agencies, regulatory bodies, and enforcement agencies, like the police.

When applicable we apply to these 3rd parties rules and regulations that protect your data:

  • We provide only the information necessary for them to carry out their designated services.
  • Your data may solely be utilized for the precise purposes outlined in our contractual agreement with them.
  • We collaborate closely to guarantee the continual respect and protection of your privacy.
  • If we cease utilizing their services, any data they hold pertaining to you will be deleted or anonymized.

We occasionally receive requests for information from the police, other enforcement authorities, and government entities. In the event that this occurs and there is a legitimate legal basis for us to give your personal information, we will do so at the request of the organization.

We gather data regarding wishlists, sales, traffic to our website, and other business-related topics that we might share with outside parties. However, this data does not contain any personally identifiable information.

HOW DO WE PROTECT YOUR DATA

We promise to use reasonable efforts to uphold the necessary security measures to guarantee the confidentiality, integrity, and security of the information you have given us. To safeguard the personal data we have on file about you, we have implemented technical and security measures. We also adhere to the security protocols mandated by relevant privacy legislation. These include procedures for handling, utilizing, and disclosing any information you have given and safeguards against unauthorized access or use. We employ Secure Socket Layer (SSL) encryption when you place an order or access your account information. This encrypts your information before it is delivered to us and keeps it safe from unauthorized use.

In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information.

Accessing and Modifying Your Personal Information

eshopGS respects your right to manage your personal data. This section outlines the available methods for requesting access to, updating, or modifying the information we maintain on your account:

  • Request a document of the data that identifies you personally and what we hold about you.
  • The correction of your personal data when incorrect, out of date, or incomplete.
  • You can opt out of cookies by changing your browser settings. Please check our cookies policy here.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • We stop any consent-based processing of your personal data that we possess after you withdraw that consent and which we have control of.

If we are processing your personal data based on our legitimate interest, you have the right to request cessation due to reasons related to your specific situation. In such instances, we are obliged to comply, unless we have a compelling and legitimate reason that overrides your request to continue processing your personal data.

THIRD PARTY PLATFORMS COOKIES

This Privacy and Cookie Policy applies solely to the eshopGS website and its associated functionalities. We are not responsible for the privacy practices or cookie policies of any third-party websites that may be linked to this platform. To understand how your information is handled on those websites, you must review their privacy and cookie policies before submitting personal data.

CONTENT

Everything you see and hear on eshopGS.com/jo, including text, images, videos, and sounds, is considered “Content.” While we strive to keep our Content accurate and up-to-date, we can’t guarantee it’s always perfect. We do our best to maintain a high level of security, and we also can’t promise that the website will always work flawlessly or be free of viruses. To stay safe online, make sure you have antivirus software installed.

You’re responsible for what you share when you post on our social media channels. You also permit us to use your posts for our purposes, including sharing them elsewhere. We try to moderate comments, but we can’t review everything and are not responsible for what others post. If you have a concern about a comment, let us know here: https://eshopgs.com/jo/contact-us/

We have the right to remove any comments we think are inappropriate, including those that are unlawful, harmful, offensive, or violate privacy rights. Remember, this website is public, so don’t post anything you want to keep confidential.

TRADEMARKS, COPYRIGHTS. AND SYNDICATED CONTENT

All materials accessible on the website, including, but not confined to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, along with their compilation (referred to as “Content,” further defined below), are the proprietary assets of GS, our affiliates, partners, or licensors, safeguarded by Lebanese and international copyright laws.

The trademarks, logos, and service marks exhibited on the website (collectively known as the “Trade Marks”) are the registered and unregistered marks of eshopGS.com/jo our affiliates, licensors, or partners, in Lebanon and other countries, shielded by Lebanese and international trademark laws. Any additional trademarks not owned by us, our affiliates, partners, or licensors featured on the website are the possessions of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Unless mandated by applicable law, neither the Content, the Trademarks, nor any other segment of the website may be utilized, replicated, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For clarification, eshopGS.com/jo does not offer any warranty or representation concerning any other trademark, and all the trademarks showcased on the website are the property of their respective owners.

CHILDREN’S PRIVACY

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please get in touch with us immediately at e-care@eshopgs.com

HOW WE CAN MAKE CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes that will occur will be posted on this page. You are advised to review this Privacy Policy regularly for any changes.

If you have any questions about this Privacy Policy, please get in touch at e-care@eshopgs.com

This Privacy Policy was last updated on December 13, 2023.