Frequently Asked Questions

What payment methods do you accept?

We accept both cash on delivery and online card payments. You can find out more in our payment policy

What is your return policy?

We offer a flexible two methods for returns, exchanges and refunds, in-store and online. For more information please check our return policy

Do you offer free shipping?

Yes we offer free delivery for orders above 39 JOD. For more details please check our shipping policy

Can I refund my order?

Yes for sure refunds are available both in-store and online for more information please check our return policy

How long does it take to receive my order?

Orders take between 1 and 5 business days to be delivered, starting the next day of your order. For more information please check our shipping policy

What is your sizing chart?

Each brand has its own sizing chart, we made sure to add the correspondent one in each item page.

Can I track my order?

For sure, once you place an order and gets approved you will receive a SMS showing your tracking number. We are always glad to assist you on e-care@eshopgs.com

Do you ship internationally?

At the moment we deliver all over Jordan only

How do I contact customer service?

Our team is always glad to handle your queries on e-care@eshopgs.com