SHIPPING POLICY

Enjoy the convenience of direct delivery to your Jordanian doorstep. We partner with a trusted courier service provider to ensure your orders arrive efficiently and securely. During checkout, please provide accurate and complete delivery information, including address and contact details, to facilitate a seamless delivery process.

Note that your order cannot exceed 700 JOD. Any additional items will require you to proceed with a new order.

  • Free Shipping: Enjoy complimentary delivery for orders exceeding 39 JOD.
    For orders below 39 JOD, a standard shipping fee of 5 JOD will be applied.
  • Delivery Timeframe: Expect your order to arrive within 3 to 5 business days, starting the next business day after your order is placed (weekends and holidays excluded).
  • Delivery Coverage: We deliver to all locations throughout Jordan.
  • Order Confirmation: Upon purchase, you will receive a confirmation email with detailed information about your order.
  • Order Tracking: Track your order’s progress by logging into your account and accessing the “My Orders” tab.
  • Processing and Delivery Schedule: Order processing and delivery occur from Sunday to Thursday, during working hours (10:00 AM – 5:00 PM), excluding holidays.
  • Delivery Notification: Within 1-2 days before delivery, you will receive a notification from the chosen shipping company.
  • Delivery Attempts: The shipping company will attempt delivery twice. If unsuccessful on both attempts, your order will be returned to us and automatically canceled. The paid amount, excluding shipping fees, will be refunded to your E-voucher account.
  • Shipping Company Selection: Eshopgs reserves the exclusive right to select the shipping company responsible for processing each order.


Please be advised that delivery times may fluctuate due to unforeseen circumstances, such as holidays, potential lockdown restrictions, and peak demand periods such as promotional and sales events.

IMPORTANT DELIVERY INFORMATION

  • Signature Upon Receipt: In some cases, a signature may be required upon delivery of your package.
  • Insurance Coverage: We provide insurance for all packages against theft and accidental damage during transit from Eshopgs to your designated delivery address. Please note that insurance coverage ceases upon delivery.
  • Delivery Timeframes: The estimated delivery times provided are for informational purposes only and commence on the next business day following your order placement. While we strive for prompt delivery, unforeseen circumstances may occasionally lead to delays. Please understand that the estimated dates do not constitute a guarantee on our part.
  • Order Cancellations: Cancellations are possible before the package is picked up by the shipping company. However, once delivered, please follow our established return process if you wish to cancel the order.
  • Gift Wrapping: Unfortunately, gift wrapping is unavailable due to the shipping company’s right to inspect packages for safety purposes.
  • Delivery Fees: Eshopgs reserves the right to implement, modify, or remove delivery fees for any order at its discretion.
  • Tracking your order: when you receive a notification from Aramex, you can track it on Aramex.com using the key sent in the notification.
By using our website or making a purchase from our store, you acknowledge that you have read and understood this Policy and agree to be bound by its terms.
For order tracking or any inquiries related to this policy, please reach out to us at e-care@eshopgs.com.